Mail In - NaxterTech

You Ship it

Mail us your device along with contact information, return mailing address and a description of the problems you are experiencing. If you don’t have your original computer box, don’t panic. Use a plain cardboard box with bubble wrap or peanuts as padding.

We Diagnose

We will run a full battery of diagnostics that match your indicated problems and you will typically receive the computer repair diagnosis and a complete written repair estimate via email within 24 hours.

We Repair & Return

Approved repairs are typically completed within 3 to 5 working days and your “good-as-new” computer is promptly shipped back to you. You enjoy an updated and fully functioning repaired computer for less than the price of a new computer.

We realize that good tech help is hard to find, which is why we started our mail-in repair service.

It’s hard to find good tech help, so we started a mail-in repair service. If your computer has a virus, or your laptop has a broken screen, motherboard, or DC power jack, or your gaming console doesn’t turn on or no longer works, or if your music producer’s or DJ’s equipment doesn’t work or is liquid damaged, don’t waste money on a new one. Send it to us instead. Other places may charge more than the computer is worth or say it can’t be fixed, but we’ll fix it for less than getting a new one.

Our services include:

Specialty Laptop Repairs (power jacks, motherboards, LCD screen replacement, etc.)
Gaming Console (Diagnostics/Troubleshooting)
Music Producers / DJ’s equipment (Diagnostics/Troubleshooting)
Hardware and Software Diagnostics/Troubleshooting
Data Recovery
Virus/Spyware Removal & Prevention
Liquid Spill Assessment and Recovery
Desktop Rebuilds
Routine Maintenance
Upgrades (Software & Hardware)
Special Requests (If we can’t do it, it can’t be done!)
Remote Support

Our affordable rates:

Payment: No payment upfront till you receive an update from us!

Diagnostic Fee: Free

Return Shipping: Free
Exceptions: Non-US, Declined Repairs and Unable to repair

General Labor Rate: $165
All clients receive a repair estimate that must be approved before work begins. No surprises!

The Process after you fill out the form:

Send your device to the address provided below. You will automatically receive a ticket number via text / email after you finish filling out the form. We will call / text / email you with a diagnostic/estimate before proceeding with the repair, and you do not pay until the service is complete. We will send the invoice to your email to pay with a card or PayPal, once the invoice is paid we will mail your device back.

Need a quick fix? Remote support might be your solution.

Did you know the majority of computer software issues can be solved remotely? Before you mail in your device, get in touch to find out if you’re eligible for remote support.

Broken screen? Liquid spill? Power problems? NO PROBLEM!

We can probably repair your computer for a lot less than a comparable one costs new. Without the expense and time to transfer all your software and data over to a new machine.

- Please choose the device and service. The prices that you see below is labor costs. The final invoice will be after the diagnostic when we receive your device.